Frequently Asked Questions
Everything you need to know about shopping at Horze for your equestrian needs.
How do I determine the correct size for horse rugs and apparel?
We provide detailed size charts on every product page. For horse rugs, measure from the center of the chest to the rear of the quarters. For rider apparel, our guides include measurements for chest, waist, and inseam to ensure a perfect fit.
What is Horze's return policy for riding gear?
We offer a 30-day return policy on all unused items in their original packaging with tags attached. Please note that for safety reasons, riding helmets and customized items may be subject to specific return restrictions.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on orders over a certain threshold, which is displayed at checkout. Express shipping options are also available for urgent competition needs.
Are your leather products ethically sourced and high quality?
Yes, Horze is committed to quality. Our bridles, saddles, and boots are crafted from premium leather treated with sustainable tanning processes to ensure durability, comfort for the horse, and a professional finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Klarna, allowing you to buy now and pay later for your equestrian equipment.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time.